Conditions

PRIVACY POLICY

Wendybroekx.com.au understands the importance you attach to your personal information. As such, we shall ensure that we comply with our obligations under the Privacy Act 1988 (Cth).

If you submit information to wendybroekx.com.au by registering as a member, purchasing one of my products or by sending me an email, I collect that information and use it for the purposes of providing you with information or advice about my goods and/or services and for processing an order by you for my goods and/or services. ​Specifically, I require your name, street address, email address, phone number and method of payment details in order to complete an order for my goods and/or services.

I shall only disclose your personal information to third parties where the disclosure is necessary and directly related to the purposes set out above - such as our financial institution to process your order. I will not give my customer lists to third parties for promotions independent of wendybroekx.com.au. ​Under the Privacy Act 1988 (Cth) you have a right to request access to your personal information held by me. You may do this by sending me an email to bodydesignbywendy@gmail.com​. You do not have to provide me with the information requested, however, I will be unable to process your order should you be unwilling to do so. ​

www.wendybroekx.com.au relies on word-of-mouth of customers and friends to 'spread the word' about the great products I sell online. To keep you up-to-date on new products and special deals and promotions I do send occasional emails.

However, in accordance with the Spam Act 2003 (Cth) I will only send you emails with your prior consent and shall be happy to remove you from my mailing list should you no longer wish to receive my promotional information.

TERMS OF SERVICE

The wendybroekx.com.au service offers health, nutrition and fitness information and is designed for informational purposes only. Nothing stated or posted on this site or available through any of my services is intended to be, and must not be taken to be, the practice of medical, professional or counselling care.

For purposes of this agreement, the practice of medicine and counselling includes, without limitation, psychiatry, psychology, psychotherapy, or providing health or nutrition care, treatment, instructions, diagnosis, prognosis or advice.

You should consult your physician or other healthcare professional before starting this or any other exercise or nutrition program to determine if it is right for your needs.

This is particularly true if you (or your family) have a history of high blood pressure or heart disease, or if you have ever experienced chest pain when exercising, smoke, have high cholesterol or have a bone or joint problem that could be made worse by a change in physical activity.

Disclaimer: Any statements made within this website have not been evaluated by the Therapeutic Goods Administration (TGA). No products produced, manufactured, marketed, or distributed are intended to diagnose, treat, cure or prevent any disease. Consult your doctor before beginning any supplements or botanical extracts. If pregnant or breastfeeding, consult with your doctor before use. For use by adults 18+. Keep out of reach of children.

SHIPPING

Australia
Wendybroekx.com.au offers free postage for orders Australia wide using Australia Post or a Courier service.  You will receive an email notification with your tracking number when your order has been dispatched. If you do not received your tracking number, and wish to track your order, please contact me via email through the contact me​ page.

Orders within South Australia should be received within 24-48 hours and National/Regional areas between 2-5 days.  Purchases made after 5pm on Friday, over the weekend or Public Holidays will be dispatched on the next business day. Estimated delivery times are to be used as a guide only, and do not take into account possible delays caused by COVID-19, Australia Post, Courier or payment authorisation.

International Shipping
Please allow 7-21 working days to receive your parcel once it has been shipped and you will receive an email containing your tracking number.  Purchases made after 5pm on Friday, over the weekend or Public Holidays will be dispatched on the next business day.

Please note, I cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. It is the responsibility of the customer to absorb any custom duties, foreign taxes or other fees, which may be imposed. It may be a good idea to contact your local customs offices if you would like to seek more information regarding taxes and duties. I am also unable to mark any international order as a 'gift', due to law prohibitions.

REFUNDS AND RETURNS

Returns:
You can return or an exchange for damaged or faulty items purchased online within 14 days from the date of purchase. A proof of purchase will be required.

If your item is damaged, faulty, or different to how it was described please follow see below:

Send me an image of the damaged/faulty goods to bodydesignbywendy@gmail.com along with your order number. I will then email you to find the best solution.

If a refund is needed, this will be done by the same credit card used to purchase the goods. An email notification will then be sent as soon as the return has been processed.

Please note that any refund or exchange excludes digital downloads and expired product.

Exchanges:
I am happy to offer you an exchange for unused items purchased online within 14 days from the date of purchase. A proof of purchase will be required. Any item for exchange must be unopened and unused.  A change of mind or error on the your  behalf may be exchanged, however some or all postage will not be refunded.

For exchanging any item please:

Contact me at bodydesignbywendy@gmail.com with your order number and details of your purchase.  Once the item has been received and reviewed, I will email you.

Please note that postage for the exchanged product will be paid by the you.

Cancelling Orders and Returns:
If you wish to cancel your online order please contact me within 6 hours of placing the order. Once your order has been despatched, I cannot cancel your order.

My returns policy can be changed without notice.

General Enquiries
I’m happy to help you with any enquiries you may have regarding my products or the online ordering process. Just email me with your questions or issues at bodydesignbywendy@gmail.com.

PAYMENT METHODS:
Credit / Debit Cards
PAYPAL 
After Pay
Shop Pay

If you would like to make a direct transfer into my bank account please contact me through my contact page. Your order will be dispatched as soon as the funds have cleared the account.